FAQs

In this FAQ, we attempted to answer the most often asked questions by our customers before and after purchasing our lights. If you have any additional particular questions, please do not hesitate to contact us directly through the chat bubble in the bottom right hand corner.

Where is your store located ?

We sell online but also have a physical store in Fez's ancient Medina, more precisely on Seffarine Place.

How soon can I have my order?

Order fulfilling & handling : 3 - 7 business days
Shipping time : 10 - 14 business days

Total lead time : 13 - 21 business days

How to establish contact ?

Our agents are available 24/7 to assist you with any inquiries.

Please feel free to reach out to us in the following ways:

  • By phone: +212663373073 (Call or WhatsApp)
  • Via our online chat service
  • Through our contact form available here.

What are the materials used ?

Copper is utilized only in the manufacture of our lights.

How and where do you ship your lamps ?

We send all of our goods through premium carriers (FedEx / DHL). We ship straight from our Fez shop. You will get a tracking number as soon as the order is packaged and shipped.

Where can I install pendant lights / floor lamps / wall lamps ?

Our lights are ideal for use in every room in the house, provided the ceiling height permits the installation of hanging light fixtures for pendant lights. They are suitable for hanging or placing over kitchen benches, bedside tables, in living rooms, on covered patios, and even in restrooms. The possibilities are almost endless. When choosing a new light, always take the size and proportions of your area in mind.

Do you accept special orders?

Yes, we can be flexible with bespoke orders. Here's an example of what we can do:
- Sizing may be done to order.
- Custom design: If you see a design that you like and want it for your lamp, we would be glad to make it for you.
Custom orders, on the other hand, will take longer to complete. Returns or exchanges are also not allowed owing to the nature of the order.

Do you take bulk orders ?

Yes.
We provide discounts ranging from 10% to 20% on large purchases. Please contact us and we will gladly help you with this.

What payment options do you accept?

We accept credit card payments & Paypal from customers worldwide.

What are you return, shipping, refunds policies ?

We dedicated separate page for our polices. Please refer to these pages : Shipping, return & refunds.

Quick buying tips

- Measure the whole space and experiment with the height to get the ideal balance.
- Utilize a basic measurement reference to determine the ideal hanging height.
- Create a layout for your pendant lighting to see what works best in your area.
- Ascertain that you have spoken with an electrician about the installation of your pendant light.

Are these lamps entirely handmade ?

Absolutely, yes.

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