SHIPPING POLICY

Thank you for visiting and shopping at LuxsofMorocco. Following are the terms and conditions that constitute our Shipping Policy.

SHIPMENT PROCESSING TIME

All orders are processed within 13-21 business days. Please refer to the table below for the full making and delivery process.

Making of the product 2-6 business days
Packaging and out for shipping 1 business day
Carrier shipping to your address 10-14 business days

 

 

Weekends and holidays are not considered shipping or delivery days.

Shipments may be delayed by a few days if we are experiencing a large number of orders. Please allow one extra day for transportation. We will notify you through email or telephone if there will be a substantial delay in shipping your purchase.

SHIPPING RATES & DELIVERY ESTIMATES

At the time, we ship through FedEx Express and DHL to ensure a quick arrival. We offer free shipping on all our products, and they are meticulously packed to prevent damage while transit.
FedEx Express & DHL delivers worldwide in a maximum of 10 to 12 business days, with mostly faster delivery times in the United States, the United Kingdom, Australia, and Canada.

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES & TAXES

LuxsofMorocco is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

LuxsofMorocco is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please do not hesitate to contact us as well so that we can assist you throughout the process.
Please save all packaging materials and damaged goods before filing a claim.

RETURNS POLICY

Our Return & Refund policy provides detailed information about options and procedures for returning your order.

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